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Mediation in the Workplace
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When: Wednesday, January 17, 2018
From 7:30 until 9:30 AM
Where: The Plaza Club, 20th Floor
900 Fort Street Mall
Hawaii 96813
United States
Contact: Landon Wong

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Conflict in the workplace impacts everyone. It creates disruption, wasted time, loss of key workers, low morale, and even property damage or costly mistakes. It affects productivity and ultimately, the bottom line. Creating a culture of early problem-solving in the workplace by providing managers with mediation skills and/or offering access to a confidential mediation process, can help to resolve conflicts early, before they escalate and lead to costly disruption, legal fees, and termination.


Join us for an intriguing session where attendees will learn:

  • Why mediation is important
  • How the process works
  • Ideas for incorporating mediation into the workplace for both large and small companies.
  • Options to offer employees to address issues that occur outside of the workplace, but that impact an employee’s ability to work productively while at work

This program will include a mediation demonstration role-play so you can observe a realistic demonstration on how the process works.





Tracey is the Executive Director of the Mediation Center of the Pacific, Inc., a not-for-profit corporation that serves over 6,000 people annually through direct mediation and dispute resolution processes that enable people to resolve a broad array of disputes. Tracey has successfully mediated and facilitated hundreds of conflicts, as well as created customized dispute resolution programs to address community needs, including the Kupuna Pono and Early Access Landlord-Tenant Programs.

Tracey graduated Cum Laude with a B.S. from Gonzaga University, an M.S. from the University of Hawaii, and a J.D. from the William S. Richardson School of Law.

Tom has held management positions with Outrigger Hotels, Bank of Hawaii, WATG, the Ohana Foundation, the Nature Conservancy, and AM Partners, Inc. For the last 15 years, he has maintained a solo consulting practice and has facilitated hundreds of training sessions, partnering workshops, single- and multi-party conflict-resolution sessions, planning meetings, and brainstorming sessions. Tom devotes most of his volunteer mediation time now at the Mediation Center of the Pacific, where he was named MCP’s “Mediator of the Year” in 2016 and this year received the Center’s “Above and Beyond” recognition. 

Tom attended school at the University of Toronto (Chinese Area Studies) and Harvard Law School and speaks conversational Mandarin Chinese.

As president of Vista Communications, Inc., Jana Wolff is called upon by leaders and organizations to capture and elevate the impact of information they want to communicate. She is nationally known for her contributions as a professional writer and mediator.  Jana is a senior mediator at the Mediation Center of the Pacific, where the majority of her cases focus on civil rights claims, workplace disputes, and family conflicts. 

Jana was trained in mediation at Pepperdine University, MCP, and the University of Hawai‘i. 

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